Is Viasat Internet Worth It? 2024 Reviews & Customer Opinions

Common Complaints

When it comes to Viasat Internet, there are several common complaints that customers have expressed. One of the most prevalent complaints is the experience of slow and inconsistent internet speeds. Many customers report that their internet connection is often sluggish, making it difficult to browse the web, stream videos, or engage in online activities smoothly. This can be frustrating, especially for those who rely heavily on the internet for work or entertainment.

Another common complaint is the frequent outages and service disruptions that customers experience with Viasat Internet. Some users have reported that their internet connection goes down frequently, leaving them without access to the internet for extended periods. This can be particularly problematic for those who rely on a stable internet connection for work or school.

Customer Service Issues

Customer service is another area where Viasat Internet has received criticism. Many customers have mentioned that customer service is unresponsive and difficult to reach. Some users have reported long wait times when trying to contact customer support, while others have mentioned that their issues were not adequately resolved even after multiple attempts to seek assistance. This lack of effective customer service can be frustrating for customers who are experiencing internet connectivity issues or other problems with their service.

Data Caps and Usage Limitations

One of the major drawbacks of Viasat Internet is the presence of data caps and usage limitations. Several customers have expressed frustration with the limited monthly usage and the strict data caps imposed by Viasat. This means that customers have to monitor their internet usage carefully to avoid exceeding their data limits, as doing so can result in reduced speeds or additional charges. For those who require a high amount of data for activities such as streaming or downloading large files, these limitations can be a significant drawback.

Installation Process

While there are many complaints about Viasat Internet, some customers have had positive experiences with the installation process. Several users have mentioned that the installation process was smooth and hassle-free. The technicians who installed the equipment were professional and efficient, ensuring that the internet connection was set up correctly. This ease of installation can be a positive aspect for customers who value a straightforward and stress-free setup process.

Rural Area Coverage

One of the advantages of Viasat Internet is its availability in rural areas. For many customers living in remote locations, Viasat Internet may be their only option for internet connectivity. This is particularly beneficial for those who require internet access for work, school, or other essential activities. The ability to access the internet in areas where wired internet options are limited can be a significant advantage for customers in rural areas.

Reliability during Non-Peak Hours

While some customers experience slow and inconsistent internet speeds with Viasat Internet, others have reported that the service is reliable during non-peak hours. During times when internet usage is lower, such as late at night or early in the morning, customers have found that their internet connection is more stable and provides faster speeds. This can be advantageous for those who need a reliable internet connection for activities such as remote work or online schooling during off-peak hours.

Pricing and Competitiveness

When it comes to pricing, Viasat Internet has been considered competitive compared to other rural internet providers. Some customers have mentioned that Viasat offers reasonable pricing for the internet speeds and service they provide. While the cost may vary depending on the specific plan and location, Viasat Internet has been able to offer competitive pricing options for customers in rural and underserved areas.

Sufficient for Basic Browsing and Streaming

Despite the complaints about slow speeds, some customers have found that Viasat Internet is sufficient for basic browsing and streaming. While it may not be the fastest internet option available, it can still meet the needs of customers who primarily use the internet for tasks such as checking emails, browsing websites, and streaming videos in standard definition. For those who do not require high-speed internet for demanding activities, Viasat Internet can be a suitable option.

Improvement over Time

Some customers have reported that Viasat's internet service has improved over time with software updates. While they may have initially experienced slow speeds or other issues, these customers have noticed a positive change in their internet connection after updates were implemented. This improvement over time can be a promising sign for customers who are willing to give Viasat Internet a chance and are open to potential enhancements in the future.

Helpful Customer Service

While there have been complaints about customer service, some customers have had positive experiences with Viasat's customer support. These customers have reported that Viasat's customer service was helpful in resolving their issues. Whether it was addressing connectivity problems or answering questions about billing, these customers found that Viasat's customer service representatives were knowledgeable and willing to assist. This helpful customer service can be a significant advantage for customers who value prompt and effective support.

Suitable for Remote Work and Online Schooling

With the increasing demand for remote work and online schooling, having a reliable internet connection is crucial. Some customers have found that Viasat's internet service is suitable for remote work and online schooling. While it may not provide the fastest speeds, it can still meet the basic requirements for tasks such as video conferencing, accessing online platforms, and submitting assignments. For those who need a stable internet connection for remote work or online education, Viasat Internet can be a viable option.

Stability Compared to Other Satellite Providers

Compared to other satellite internet providers, some customers have found that Viasat's internet service is more stable. While satellite internet can be prone to interruptions and service disruptions, Viasat has been able to provide a relatively stable connection for its customers. This increased stability can be advantageous for those who rely on a consistent internet connection for their daily activities.

Faster than Dial-Up or DSL

For customers who have previously relied on dial-up or DSL connections, Viasat's internet speeds can be a significant improvement. Some users have reported that Viasat's internet service is faster than their previous dial-up or DSL connections, allowing them to browse the web and stream videos more smoothly. This increase in speed can be a welcome change for customers who have been limited by slower internet options in the past.

Reliable in Areas with Limited Wired Internet

In areas where wired internet options are limited, Viasat's internet service has been reported to be reliable. For customers who do not have access to cable or fiber optic internet, Viasat can provide a stable and consistent internet connection. This reliability can be crucial for those who rely on the internet for work, communication, or entertainment and do not have other viable options in their area.

Suitable for Light Internet Usage

Viasat's internet service has been found to be suitable for light internet usage and basic tasks. For customers who primarily use the internet for activities such as checking emails, browsing social media, or light web browsing, Viasat can provide a sufficient connection. While it may not be the best option for heavy internet users or those who require high-speed connections, it can still meet the needs of customers with lighter internet usage requirements.

Availability in Remote and Underserved Areas

One of the significant advantages of Viasat Internet is its availability in remote and underserved areas. Many customers in these areas have limited options when it comes to internet service providers. Viasat's presence in these areas provides customers with access to the internet, allowing them to stay connected and engaged in online activities. This availability can be a game-changer for those who live in areas where internet connectivity is scarce.

Easy Setup and Installation

Customers have reported that Viasat's internet service is easy to set up and install. The installation process is straightforward, and the equipment provided by Viasat is user-friendly. This ease of setup and installation can be a significant advantage for customers who prefer a hassle-free experience when it comes to getting their internet connection up and running.

Suitable for Casual Gaming and Streaming

While Viasat's internet speeds may not be ideal for hardcore gamers or those who require high-quality streaming, some customers have found that it is suitable for casual gaming and streaming in standard definition. For those who enjoy playing casual online games or streaming videos in lower resolutions, Viasat's internet service can provide an adequate experience. However, for those who require high-speed connections for competitive gaming or streaming in high definition, other options may be more suitable.

Backup Internet Option

Viasat's internet service can also serve as a reliable backup option for customers. In situations where their primary internet connection fails or experiences disruptions, having Viasat as a backup can ensure that customers stay connected. This backup internet option can be particularly valuable for those who rely heavily on the internet for work, communication, or other essential activities.

The question of whether Viasat Internet is worth it depends on individual needs and circumstances. While there are common complaints about slow speeds, customer service issues, and data caps, there are also positive aspects such as availability in rural areas, reliability during non-peak hours, competitive pricing, and helpful customer service. Viasat's internet service may be suitable for those who require basic internet usage, live in remote or underserved areas, or need a backup internet option. However, for those who require high-speed internet for demanding activities or have access to other wired internet options, alternative providers may be more suitable.